This policy covers payments made by merchants to Merishop for setup, annual subscription, and optional add-ons (processed via Razorpay). It does not cover purchases made by end customers from individual shops on the platform — those are handled by the respective merchant.
1. Setup fee
- If payment succeeds but your storefront fails to activate due to a proven platform fault, we will fix it or refund the setup fee within 7 business days of a valid request.
- Once your shop is activated / published and usable, the setup fee is generally non-refundable, because digital access and onboarding work have been delivered.
- Duplicate/failed charges (payment taken twice for the same order) are fully refundable after verification.
2. Annual subscription
- Annual renewal extends storefront access by 1 year from the applicable base date.
- You may cancel renewing for future periods by not paying the next renewal — the shop goes offline after expiry.
- Mid-term refunds for annual fees are not provided once the renewal period has started, except for duplicate charges or documented billing errors.
3. WhatsApp Engage (monthly add-on)
- Engage is billed monthly. You can stop using it anytime; access ends at the current expiry date.
- Refunds within 48 hours of first purchase are considered if you have not created share links / used tracking, subject to verification.
- After usage or after 48 hours, monthly fees are non-refundable for that period.
4. How to request a cancellation / refund
Email or WhatsApp us with:
- Registered email / phone
- Shop name / slug
- Razorpay payment ID & date
- Reason for the request
Email: shubhramishra137@gmail.com
Phone / WhatsApp: +91 81699 41891
Approved refunds are processed to the original payment method via Razorpay, typically within 5–10 business days (bank timelines may vary).
5. Chargebacks
Please contact us before raising a chargeback so we can resolve the issue quickly. Fraudulent chargebacks may lead to account suspension.